If something hasn't gone as expected, we want to know.
If your complaint relates to Captivo or a service we've provided directly, please contact us:
01225 284968 · hello@captivocover.com
We'll review your complaint and respond as soon as we can.
If your complaint relates to an insurance quotation, policy, arrangement, administration or claim, it should normally be handled by the insurer or FCA-authorised insurance intermediary responsible for that service.
Their contact details can be found in your quotation or policy documents.
If you're not sure who to contact, get in touch and we'll point you in the right direction.
Depending on the nature of your complaint and the organisation responsible for the service, you may have the right to refer your complaint to the Financial Ombudsman Service.
The organisation handling your complaint will explain any rights that apply and how to contact the Financial Ombudsman Service.