This Privacy Policy explains how Captivo Limited collects, uses and protects personal information when you visit our website, contact us or use our services.
Depending on how you interact with Captivo, we may collect:
Contact information such as your name, email address and telephone number.
Business information such as your business name, occupation or industry and information about your insurance requirements.
Website information about how you use our website, subject to your cookie preferences.
Communications and information you provide when you contact us.
We may use personal information to respond to enquiries, provide our website and services, facilitate an online insurance journey or specialist insurance introduction, and communicate with you about services you've asked about.
We may also use information to improve our website and customer experience, meet legal, regulatory and security requirements, and send marketing communications where we have an appropriate lawful basis to do so.
Captivo acts as an insurance introducer.
Where you use an online insurance quotation service, information required for that service may be collected or processed by the insurer or authorised insurance intermediary responsible for the quotation.
Where you ask us to introduce you to a specialist insurance broker, we may share the information necessary to make that introduction.
Those organisations process personal information in accordance with their own privacy policies.
We may use trusted service providers to help operate our business and website, including technology, hosting, communications, analytics and professional service providers.
We may also disclose information where required by law or where necessary to protect our legitimate interests.
We don't sell your personal information.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting applicable legal, regulatory, accounting or reporting requirements.
Retention periods may vary depending on the information and our relationship with you.
Where permitted, we may contact you about relevant Captivo services, information and updates.
You can opt out at any time using the unsubscribe option in an email or by contacting us.
Our website uses cookies and similar technologies.
Our Cookie Policy explains the cookies we use and how you can manage your preferences.
UK data protection law gives you rights in relation to your personal information.
Depending on the circumstances, these can include rights to access, correct or delete information, restrict or object to certain processing and request the transfer of information.
To exercise your rights or ask us about your personal information:
You also have the right to raise concerns with the Information Commissioner's Office.